Shipping policy
At JournalKeeps, we carefully prepare every order and work with reliable shipping partners to deliver your journal supplies and creative products safely.
We are committed to providing a smooth and enjoyable shopping experience from checkout to delivery.
Order Processing Time
All orders are processed within:
1–5 business days
after payment confirmation.
Please note:
- Processing time is separate from shipping time.
- Orders are not processed on weekends or public holidays.
- During holidays, promotions, or peak seasons, processing times may take slightly longer.
Shipping Rates & Delivery Time
We offer standard shipping for US$5 on orders under US$30 and free standard shipping on orders of US$30 or more.
Estimated delivery time is 5–13 business days after dispatch.
Please allow an additional 1–5 business days for order processing. Processing time is separate from shipping time.
Delivery times are estimates and may vary depending on your destination, customs clearance, and carrier conditions.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.
Please allow 24–72 hours for tracking details to become available after shipment.
You can track your order through our Track Order page or contact us at:
Shipping Delays
While we work hard to deliver your order as quickly as possible, delivery times may occasionally be affected by circumstances outside of our control, including:
- Carrier delays
- Customs processing
- Weather conditions
- Incorrect shipping information
- Peak holiday periods
We appreciate your patience and understanding.
Customs, Duties, and Taxes
Depending on your location and local regulations, customs duties, taxes, or import fees may apply.
Any applicable charges are the responsibility of the customer.
Incorrect Shipping Address
Please carefully check your shipping address before completing your order.
If you notice an incorrect address, please contact us immediately:
We will do our best to assist before your order is shipped.
Once an order has been shipped, we cannot guarantee address changes.
Lost or Delivered Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please:
- Check your delivery area
- Ask family members or neighbors
- Contact your local carrier
If you need assistance, please contact:
Order Cancellation
If you need to cancel or modify your order, please contact us within:
12 hours after purchase
Once your order has entered processing or shipment, cancellation may no longer be possible.
Contact Us
If you have any questions about your shipment, please contact:
Atlas Automotive Commerce LLC (DBA JournalKeeps)
1725 Blake St Unit 540, Denver, CO 80202, United States
Email: