FAQ
Where do you ship?
We currently ship to customers in the United States, United Kingdom, Canada, and Australia.
We are continuously expanding our shipping destinations to bring JournalKeeps creations to more customers around the world.
How long does shipping take?
We carefully prepare every order before sending it on its journey.
Orders are usually processed within 1–5 business days. After shipment, delivery typically takes 5–13 business days, depending on your location and shipping method.
Once your order has been shipped, tracking information will be sent to your email.
How can I track my order?
Once your order has been shipped, we will send a confirmation email with your tracking information.
You can use the tracking link provided in the email to follow your package anytime.
If you have any questions about your order, please feel free to contact us.
What if my order hasn't arrived?
If your order has not arrived within the estimated delivery time, please contact us at support@journalkeeps.com.
Our team will help check the shipping status and assist you with your order.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods available at checkout.
All payments are processed securely to protect your personal information.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 12 hours after placing your order.
Once your order has been processed or shipped, we are unable to make changes or cancellations.
Can I use a discount code?
Yes. You can enter your discount code during checkout before completing your purchase.
We regularly share exclusive discount codes, new collection updates, and special offers with our subscribers. Join our newsletter to receive the latest JournalKeeps news and creative inspirations.
Are your products suitable for beginners?
Absolutely. JournalKeeps products are designed for both beginners and experienced creators.
Whether you are starting your first journal or adding details to your creative projects, our collections are made to help you enjoy every moment of the creative process.
How can I use your journaling supplies?
Our stickers, tapes, papers, and journaling kits can be used for journaling, scrapbooking, planners, letters, and creative DIY projects.
Mix and match different pieces to create pages that reflect your own stories, memories, and personal style.
Will sold-out items be restocked?
Some JournalKeeps collections are limited editions, while others may return depending on availability.
Subscribe to our newsletter to receive updates about restocks, new arrivals, and special collections.
What inspires JournalKeeps?
Inspired by nature, vintage aesthetics, and the beauty of everyday moments, JournalKeeps creates thoughtfully curated paper goods for journaling and creative expression.
We believe every memory is worth keeping, and every page can become a small piece of art.
Do you collaborate with creators?
We love connecting with artists, creators, and journaling enthusiasts who share our passion for creativity.
If you are interested in collaborating with JournalKeeps, please contact us at support@journalkeeps.com.